In Search of Excellence is an international bestselling book written by Tom Peters and Robert H. Waterman Jr. It is one of the biggest selling and most widely read business books ever. The book explores the art and science of management used by leading companies with records of long-term profitability and continuing innovation.
A bias for action, active decision making – ‘getting on with it’.
Close to the customer – learning from the people served by the business.
Autonomy and entrepreneurship – fostering innovation and nurturing ‘champions’.
Productivity through people – treating rank and file employees as a source of quality.
Hands-on, value-driven – management philosophy that guides everyday practice – management showing its commitment.
Stick to the knitting – stay with the business that you know.
Simple form, lean staff – some of the best companies have minimal HQ staff.
Simultaneous loose-tight properties – autonomy in shop-floor activities plus centralised values.
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